We appreciate your kind words! It was a pleasure creating your custom sign, and we’re happy you’re satisfied.

Thank you for sharing your experience. As a responsible seller, we always prioritize resolving issues transparently and proactively. Here’s what we’ve done to support you: Proactive Support Without Delay: Even before verifying the root cause of the product issue, we immediately offered a free replacement part with waived shipping fees and provided a step-by-step instructional video to guide you through the process. Our goal was to minimize your inconvenience and ensure a swift resolution. Ongoing Communication & Collaboration: Throughout this process, we actively listened to your concerns, communicated solutions promptly, and escalated the case to Alibaba’s support team to explore all possible options. We remain committed to resolving issues fairly and efficiently for every customer. While we deeply regret that our proposed solutions did not meet your expectations, we sincerely appreciate the opportunity to address this matter. Your feedback motivates us to improve, and we will cont